What is StSP (Services to Support Products)?

Definition: Services to Support Products (StSP)

You can have the best technology in the world, but if implementation is chaotic, support is unresponsive, or the client success teams are misaligned, customers will churn, and growth will stall. That’s where we come in.

At Clear View Operations Consulting, we define StSP (Services to Support Products) as the operational backbone that enables product-based companies—especially those in SaaS and SaaP environments—to deliver, scale, and support their offerings effectively.

These are the teams that bridge the gap between the product/service being used and client success, ensuring that products/services run smoothly, onboarding is seamless, projects are on time and within budget, incidents are resolved within SLA, and clients experience the full value of what was sold.

StSP functions include:

• Implementation / Professional Services
• Support & Helpdesk Teams (Tier 1–3)
• Project Management Offices (PMO)
• Network & Security Operations (NOC/SOC)
• Technical Account Management
• Solution Architects
• Customer Enablement / Onboarding
• Service Delivery & Operations Management

In today’s SaaS, SaaP, and StSP businesses, your service delivery is the product, shaping customer outcomes, loyalty, and long-term value from day one.

Our specialization is StSP. Clear View partners with organizations to assess, optimize, and scale StSP functions, building systems, structures, and strategies that drive:

• Faster onboarding
• More predictable delivery
• Higher client satisfaction
• Better internal alignment
• Lower operational cost
• Scalable infrastructure for growth

We deliver clarity and execution power where it matters most!

Phone: (417) 207-0786 * Email: shawnB@clearviewoperationsconsulting.com