Who We Are

At Clear View Operations Consulting, we don’t dabble, we specialize. Our firm was built on deep, hands-on experience across every operational function, enabling growth, client satisfaction, and scalable service delivery.

We’ve led, built, rebuilt, and optimized these functions from the inside, working with startups, fast-growth companies, Managed Service Providers (MSPs), enterprise IT environments, and more. We understand the interdependencies between technical teams, customer-facing teams, and back-end operations, and how misalignment in even one area can erode client trust, margins, and performance.

Our expertise isn’t limited to theory or frameworks; it’s practical, proven, and tailored for environments where outcomes matter most.

We offer direct experience building, leading, and transforming departments that sit at the core of operational execution and client delivery.

Key Functional Expertise

Operations Management: Streamlining workflows, scaling infrastructure, and aligning execution with business goals.
Professional Services: Delivering billable projects with clarity, consistency, and customer ROI in mind.
Client Onboarding & Enablement: Accelerating time-to-value with structured, scalable onboarding and enablement frameworks.
Implementation: Coordinating cross-functional efforts to deploy solutions on time and on spec.
Sales Engineering & Solutions Architecture: Bridging sales and delivery with pre-sale technical support, solution design, and scoping accuracy.
Project Management Office (PMO): Instituting frameworks (Agile, Waterfall, hybrid) and ensuring delivery consistency and risk mitigation.
Support (Tiers 1–3): Designing and scaling support orgs that reduce resolution time and elevate the customer experience.
Engineering & Technical Teams: Aligning development velocity and technical roadmaps with business requirements.
Network Operations Center (NOC) & Security Operations Center (SOC): Enhancing uptime, system health, and incident response.
Product Management Collaboration: Helping operational teams align with evolving product direction for smoother delivery cycles.

A professional and modern image for a consulting firm's 'Who We Are' page. A confident consultant is interacting with a large, holographic projection that visualizes a complex, interconnected organizational chart. The projection highlights various operational functions, demonstrating deep expertise.

Focused Consulting Offerings

Operational Design & Transformation: Restructure for scale, eliminate redundancy, and create visibility across execution layers.
Processes & Procedures: Define, document, and standardize workflows that support efficiency and consistency.
Strategic Planning & Road Mapping: Guide departments and leaders through growth planning, quarterly goals, and cross-functional initiatives.
Client Retention Strategy: Build service delivery models that increase renewal rates and reduce churn.
P&L Oversight & Optimization: Improve profitability through margin-focused service design, accurate forecasting, and budget accountability.
M&A Integration Support: Ensure seamless post-acquisition transitions with process mapping, staff alignment, and service model integration.
Revenue Growth Enablement: Align delivery and support teams to fuel upsell, renewal, and expansion opportunities.
Go-To-Market (GTM) Collaboration: Operationalize new product or service rollouts with execution readiness.
Leadership Coaching & Development: Equip team leaders with skills in performance management, stakeholder communication, and execution discipline.
Team Building & Structure Design: Define roles, create accountability frameworks, and build high-performing teams.
Contractor & Staffing Strategy: Balance flexibility and cost efficiency with the right full-time, contract, and near/offshore blend.
Risk Mitigation & Compliance: Identify gaps in process, escalation, and SLA adherence before they impact your clients or brand.
Technical Infrastructure Oversight: Provide guidance on cloud, on-prem, backup, encryption, and disaster recovery practices.

Whether you're navigating high-growth transitions, correcting course after rapid scaling, or stabilizing a core department, we offer the operational expertise and leadership to help you execute with precision and confidence.

Phone: (417) 207-0786 * Email: shawnB@clearviewoperationsconsulting.com